CRA Individual Tax Enquiries wait times
Personal income tax, refunds, notices of assessment, and payment arrangements for individuals.
Figures below cover the 30 days to 31 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA Individual Tax Enquiries line averages 30 minutes over the last 30 days, making it the 8th fastest of the 9 CRA lines we track. It is quietest on Thursdays (26 minutes on average) and around 8am–9am ET; busiest on Mondays (34 minutes) and around 6pm–7pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Individual Tax Enquiries wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 24 | 36 | 37 | 35 | 35 | 34 | 34 | 32 | 35 | 36 | 37 | 32 |
| Tue | 22 | 32 | 29 | 31 | 28 | 29 | 30 | 28 | 30 | 34 | 35 | 26 |
| Wed | 20 | 31 | 30 | 29 | 26 | 28 | 30 | 28 | 30 | 33 | 34 | 27 |
| Thu | 19 | 31 | 27 | 28 | 23 | 24 | 25 | 25 | 28 | 30 | 32 | 25 |
| Fri | 19 | 29 | 31 | 33 | 33 | 34 | 36 | 35 | 37 | 41 | 43 | 33 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
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Average CRA hold times for Individual Tax Enquiries, by day, Eastern Time:
- Monday — busiest day, 34 minutes on average. Best hour 8a (24 min), worst hour 10a (37 min).
- Tuesday — 30 minutes on average. Best hour 8a (22 min), worst hour 6p (35 min).
- Wednesday — 29 minutes on average. Best hour 8a (20 min), worst hour 6p (34 min).
- Thursday — quietest day, 26 minutes on average. Best hour 8a (19 min), worst hour 6p (32 min).
- Friday — 34 minutes on average. Best hour 8a (19 min), worst hour 6p (43 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA Individual Tax Enquiries line?
Over the 30 days to 31 October 2026 it averaged 30 minutes, ranging from about 26 minutes on a typical Thursday to 34 minutes on a typical Monday.
When is the best time to call the CRA Individual Tax Enquiries line?
Thursdays are quietest, averaging 26 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA Individual Tax Enquiries line?
Mondays are busiest, averaging 34 minutes, and the slowest stretch is around 6pm–7pm Eastern Time.
Figures regenerated 2026-11-01T01:04:56+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.