CRA Benefits Enquiries wait times
Canada child benefit, GST/HST credit, and other benefit payments for individuals and families.
Figures below cover the 30 days to 31 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA Benefits Enquiries line averages 30 minutes over the last 30 days, making it the 7th fastest of the 9 CRA lines we track. It is quietest on Thursdays (24 minutes on average) and around 8am–9am ET; busiest on Fridays (34 minutes) and around 10am–11am ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
Benefits Enquiries wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 21 | 30 | 30 | 36 | 36 | 32 | 33 | 31 | 33 | 33 | 35 | 28 |
| Tue | 22 | 36 | 33 | 37 | 32 | 28 | 32 | 33 | 31 | 31 | 32 | 22 |
| Wed | 16 | 28 | 38 | 31 | 27 | 25 | 27 | 28 | 28 | 31 | 31 | 24 |
| Thu | 16 | 24 | 33 | 28 | 22 | 21 | 23 | 24 | 26 | 28 | 27 | 22 |
| Fri | 16 | 29 | 39 | 38 | 34 | 34 | 36 | 35 | 37 | 41 | 39 | 29 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
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Average CRA hold times for Benefits Enquiries, by day, Eastern Time:
- Monday — 32 minutes on average. Best hour 8a (21 min), worst hour 11a (36 min).
- Tuesday — 31 minutes on average. Best hour 8a (22 min), worst hour 11a (37 min).
- Wednesday — 28 minutes on average. Best hour 8a (16 min), worst hour 10a (38 min).
- Thursday — quietest day, 24 minutes on average. Best hour 8a (16 min), worst hour 10a (33 min).
- Friday — busiest day, 34 minutes on average. Best hour 8a (16 min), worst hour 5p (41 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA Benefits Enquiries line?
Over the 30 days to 31 October 2026 it averaged 30 minutes, ranging from about 24 minutes on a typical Thursday to 34 minutes on a typical Friday.
When is the best time to call the CRA Benefits Enquiries line?
Thursdays are quietest, averaging 24 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA Benefits Enquiries line?
Fridays are busiest, averaging 34 minutes, and the slowest stretch is around 10am–11am Eastern Time.
Figures regenerated 2026-11-01T01:04:56+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.