CRA GST/HST wait times
Goods and services tax and harmonized sales tax accounts, returns, and remittances.
Figures below cover the 30 days to 31 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA GST/HST line averages 28 minutes over the last 30 days, making it the 5th fastest of the 9 CRA lines we track. It is quietest on Tuesdays (27 minutes on average) and around 8am–9am ET; busiest on Mondays (30 minutes) and around 2pm–3pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
GST/HST wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 20 | 30 | 38 | 29 | 30 | 28 | 31 | 30 | 31 | 27 | 29 | 31 |
| Tue | 17 | 22 | 26 | 32 | 31 | 33 | 34 | 24 | 26 | 27 | 25 | 30 |
| Wed | 18 | 22 | 24 | 23 | 27 | 32 | 34 | 31 | 33 | 30 | 24 | 31 |
| Thu | 22 | 25 | 29 | 26 | 25 | 29 | 27 | 33 | 32 | 29 | 37 | 24 |
| Fri | 19 | 24 | 25 | 28 | 26 | 30 | 31 | 29 | 32 | 35 | 33 | 24 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for GST/HST, by day, Eastern Time:
- Monday — busiest day, 30 minutes on average. Best hour 8a (20 min), worst hour 10a (38 min).
- Tuesday — quietest day, 27 minutes on average. Best hour 8a (17 min), worst hour 2p (34 min).
- Wednesday — 27 minutes on average. Best hour 8a (18 min), worst hour 2p (34 min).
- Thursday — 28 minutes on average. Best hour 8a (22 min), worst hour 6p (37 min).
- Friday — 28 minutes on average. Best hour 8a (19 min), worst hour 5p (35 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA GST/HST line?
Over the 30 days to 31 October 2026 it averaged 28 minutes, ranging from about 27 minutes on a typical Tuesday to 30 minutes on a typical Monday.
When is the best time to call the CRA GST/HST line?
Tuesdays are quietest, averaging 27 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA GST/HST line?
Mondays are busiest, averaging 30 minutes, and the slowest stretch is around 2pm–3pm Eastern Time.
Figures regenerated 2026-11-01T01:04:56+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.