CRA E-Services wait times
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Figures below cover the 30 days to 31 October 2026. Live wait times refresh every 5 minutes on the homepage.
The phone number for this line is published on canada.ca.
The CRA E-Services line averages 31 minutes over the last 30 days, making it the slowest of the 9 CRA lines we track. It is quietest on Thursdays (26 minutes on average) and around 8am–9am ET; busiest on Fridays (36 minutes) and around 6pm–7pm ET.
Our readings show this line answering Monday to Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
E-Services wait times by day and hour
| 8a | 9a | 10a | 11a | 12p | 1p | 2p | 3p | 4p | 5p | 6p | 7p | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | 22 | 35 | 29 | 37 | 36 | 34 | 34 | 32 | 36 | 36 | 38 | 31 |
| Tue | 21 | 33 | 37 | 37 | 30 | 29 | 33 | 32 | 32 | 34 | 34 | 26 |
| Wed | 18 | 31 | 34 | 32 | 28 | 27 | 30 | 31 | 30 | 34 | 34 | 27 |
| Thu | 16 | 27 | 33 | 29 | 23 | 24 | 25 | 26 | 28 | 30 | 31 | 25 |
| Fri | 18 | 29 | 39 | 38 | 35 | 36 | 39 | 39 | 40 | 44 | 42 | 33 |
| Sat | — | — | — | — | — | — | — | — | — | — | — | — |
| Sun | — | — | — | — | — | — | — | — | — | — | — | — |
<15Under 15 min 15–2915–29 min 30+30 min and over FullLine full Closed
View this data as text
Average CRA hold times for E-Services, by day, Eastern Time:
- Monday — 33 minutes on average. Best hour 8a (22 min), worst hour 6p (38 min).
- Tuesday — 32 minutes on average. Best hour 8a (21 min), worst hour 10a (37 min).
- Wednesday — 30 minutes on average. Best hour 8a (18 min), worst hour 10a (34 min).
- Thursday — quietest day, 26 minutes on average. Best hour 8a (16 min), worst hour 10a (33 min).
- Friday — busiest day, 36 minutes on average. Best hour 8a (18 min), worst hour 5p (44 min).
- Saturday — closed, no answered calls recorded.
- Sunday — closed, no answered calls recorded.
Frequently asked questions
How long is the wait for the CRA E-Services line?
Over the 30 days to 31 October 2026 it averaged 31 minutes, ranging from about 26 minutes on a typical Thursday to 36 minutes on a typical Friday.
When is the best time to call the CRA E-Services line?
Thursdays are quietest, averaging 26 minutes, and within the day the calmest stretch is around 8am–9am Eastern Time.
When is the worst time to call the CRA E-Services line?
Fridays are busiest, averaging 36 minutes, and the slowest stretch is around 6pm–7pm Eastern Time.
Figures regenerated 2026-11-01T01:04:56+00:00 from readings taken every 5 minutes. See live wait times for all CRA lines.